Privacy Policy
Clearway Pilot Consulting, a trading name of Clearway Aviation Ltd
Last updated: 30 September 2026
1. Who we are
Clearway Pilot Consulting is a trading name of Clearway Aviation Ltd, a company registered in England and Wales under company number 16844856. Our registered office is at 1a Falmer Court, London Road, Uckfield, TN22 1HN.
Clearway Aviation Ltd is the data controller for the personal data described in this policy. We provide aviation-related briefings, workshops, mock assessments, simulator training and advisory services to pilots and aspiring pilots.
We are registered with the Information Commissioner's Office under registration number C2047644.
If you have any questions about this policy, or wish to exercise any of your rights, contact us at info@clearwaypilot.com.
2. Information we collect
We may collect and process the following information:
• Your name and contact details, such as your email address
• Information you provide when booking or enquiring about services
• Information you provide in preparation for a session, including your CV, licences, flying experience and the intake worksheet
• Payment and transaction details, processed securely by third-party providers
• Records of the sessions we deliver, including our written feedback and development plans
• Basic technical data such as IP address, browser type and device information
• Whether our emails were opened and which links were clicked
We only collect information that is necessary to provide our services.
3. How your information is used
Your information may be used to:
• Deliver booked services and communicate with you about them
• Prepare for and deliver your session, and produce your written feedback
• Respond to enquiries
• Manage bookings, payments and access to sessions
• Send you our emails, where you have subscribed
• Improve the quality and clarity of our services
• Meet legal or regulatory obligations
We do not sell or rent your personal data.
4. Legal basis for processing
We process personal data under one or more of the following bases:
• To perform a contract, for example delivering a booked service
• With your consent, for example sending you our emails or setting non-essential cookies
• To meet legal obligations, for example keeping accounting records
• For legitimate business interests that do not override your rights, for example responding to an enquiry or keeping our website secure
5. Our mailing list
When you subscribe to our emails, you receive our free resource(s) together with a series of emails about airline assessments, invitations to our live briefings on the state of the industry, notes on how the hiring market is moving, and details of the services we offer.
Our lawful basis for sending these emails is your consent. You give that consent by submitting the form on our website and then confirming your email address using the link we send you. We do not add anyone to our mailing list who has not confirmed in this way.
We keep a record of your subscription, including the date and time you confirmed, so that we can demonstrate that consent was given.
You can withdraw your consent at any time by clicking the unsubscribe link at the foot of any email, or by emailing info@clearwaypilot.com. Withdrawing consent does not affect anything we sent before you withdrew it, and it does not affect any service you have booked and paid for.
Our emails are sent using Kit, which processes your email address and records whether our emails were opened and which links were clicked. We use this to understand which emails are useful.
6. Data sharing
We do not sell or rent your personal data. We share it only with the providers we use to run the business:
• Kit, for email marketing and subscriber records
• Stripe, for payment processing
• Calendly, for session booking and scheduling
• Squarespace, for website hosting and forms
• Zoom, for live briefings and online sessions
• Google, for documents, forms and file storage
• FreeAgent and Mettle, for accounting and business banking records
Each of these providers acts on our instructions and is contractually required to protect your data.
Some of these providers store or process data outside the United Kingdom. Where that happens, the transfer is covered by the UK International Data Transfer Addendum, the UK Extension to the EU-US Data Privacy Framework, or another safeguard approved under UK data protection law.
We may also disclose personal data where we are required to do so by law.
7. Data storage and security
We take reasonable steps to protect your information from loss, misuse or unauthorised access. Data is stored using reputable third-party platforms, with access limited to those who need it to deliver our services.
8. Data retention
We keep personal data only as long as we need it:
• Mailing list subscribers: until you unsubscribe, then up to 12 months on a suppression list so that we do not contact you again
• Client records and session notes: 6 years after the last session
• Accounting and transaction records: 6 years after the end of the relevant financial year, as required by HMRC
• Enquiries that do not lead to a booking: 12 months
• Website analytics: 26 months
At the end of these periods, we delete the data or anonymise it.
9. Your rights
Under UK data protection law you have the right to:
• Be told how we use your personal data, which is what this policy is for
• Access the personal data we hold about you
• Have inaccurate data corrected
• Have your data deleted in certain circumstances
• Restrict how we use your data in certain circumstances
• Receive your data in a portable format, or have it transferred to another provider
• Object to our use of your data, including for direct marketing, which you can do at any time
• Withdraw consent at any time, where we rely on consent
To exercise any of these, email info@clearwaypilot.com. We will respond within one month.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk, by calling 0303 123 1113, or by writing to Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
10. Cookies
Our website uses cookies and similar technologies.
Strictly necessary cookies keep the site working, remember your form progress and keep it secure. These do not require your consent.
Analytics cookies tell us how visitors use the site so that we can improve it. Marketing cookies, where used, let us measure the performance of our advertising. We set these only with your consent, which you give through the cookie banner when you first visit and can change at any time through that banner.
You can also block or delete cookies through your browser settings, though parts of the site may then not work as intended.
11. Changes to this policy
This policy may be updated from time to time. The latest version will always be published on our website, with the date it was last updated.
Terms and Conditions
Clearway Pilot Consulting, a trading name of Clearway Aviation Ltd
Last updated: 30 September 2026
1. Introduction
These Terms and Conditions apply to all services provided by Clearway Pilot Consulting, a trading name of Clearway Aviation Ltd, a company registered in England and Wales under company number 16844856, registered office 1a Falmer Court, London Road, Uckfield, TN22 1HN.
By booking or using our services, you agree to these terms.
2. Nature of services
We provide aviation-related briefings, workshops, mock assessments, simulator training and advisory sessions.
Our services are informational and advisory in nature. They do not constitute formal training, certification or licensing, they are not endorsed by or affiliated with any airline, and they carry no employment guarantee.
3. No guarantees
While services are delivered with professional care and experience, we do not guarantee:
• Employment outcomes
• Assessment or interview success
• Career progression or timelines
All decisions and actions taken remain the responsibility of the client.
4. Bookings and payment
• Payment is required in advance to secure a booking
• Prices are displayed clearly at the time of purchase
• All payments are processed via third-party platforms
• A booking is confirmed once payment has been received and a session time has been agreed
5. Your right to cancel
If you are a consumer booking online, you normally have 14 days from the date of booking to cancel and receive a full refund.
If you book a session that falls within those 14 days, you are asking us to begin providing the service during the cancellation period. You keep the right to cancel until the session is delivered. Once it has been delivered, that right is lost and the session is not refundable.
To cancel, email info@clearwaypilot.com.
6. Cancellations and rescheduling
Live group sessions and briefings
Live group sessions are non-refundable once booked, unless stated otherwise on the booking page. If we cancel a session, you will be offered a refund or an alternative date. Missed sessions are not refunded.
One-to-one sessions and mock assessments
You may reschedule a one-to-one session free of charge by giving at least 24 hours' notice. With less notice, or if you do not attend, the session is treated as delivered and is not refunded.
A booking covering more than one session is not split or part-refunded once the first session has been delivered. Unused sessions remain available for 12 months from the date of purchase.
If we cancel or reschedule a session, you will be offered an alternative date or a full refund of any undelivered sessions.
Mock assessments are a preparation service. We do not offer refunds on the basis of the outcome of any real assessment, interview or application.
7. Client conduct
Participants are expected to behave professionally and respectfully. We reserve the right to remove participants from sessions without refund if conduct is disruptive or inappropriate.
8. Confidentiality
What you tell us during a session, and the written feedback we give you, is treated as confidential and is not shared with any airline, employer or third party.
Sessions draw on general industry experience. They do not disclose confidential material belonging to any airline, and we do not provide the questions or content of any specific airline's assessment.
9. Intellectual property
All materials, content and session recordings, where applicable, remain our intellectual property unless otherwise stated.
Materials are provided for your personal use. They may not be recorded, shared or redistributed without written permission.
10. Limitation of liability
To the fullest extent permitted by law, we are not liable for any indirect, consequential or economic losses arising from the use of our services. Our total liability in connection with any service is limited to the amount you paid for it.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under law. If you are a consumer, these terms do not affect your statutory rights.
11. Data protection
Personal data is handled in accordance with our Privacy Policy, available on our website.
12. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
13. Contact
For any questions regarding these terms, contact us at info@clearwaypilot.com.